Terms of Service

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Parent,” “Guardian,” or “you”) and CG Goaltending^™ LLC (“CGG,” “we,” “us,” or “our”), a Texas limited liability company, governing your use of our website (cggoaltending.com), mobile applications, and participation in our goaltending training programs.

By enrolling a participant in any CGG program, creating an account, making a payment, or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you are enrolling a minor (under 18), you represent that you are the participant’s parent or legal guardian and that you have the authority to agree to these Terms on behalf of the participant.

THESE TERMS CONTAIN AN ASSUMPTION OF RISK AND LIABILITY WAIVER (SECTION 6), INDEMNIFICATION OBLIGATIONS (SECTION 7), A LIMITATION OF LIABILITY (SECTION 8), AND A BINDING ARBITRATION AGREEMENT WITH A CLASS-ACTION WAIVER (SECTION 15). PLEASE READ THEM CAREFULLY.

Key Terms

In these Terms: “Participant” means the goaltender you enroll; “you” or “Parent” means the parent or legal guardian who enrolls the Participant; “Program” means any CGG training offering (in-season, off-season, camp, clinic, lesson, or virtual training); “Season” means the in-season program period, which runs September through March; “Subscription” means an auto-renewing monthly in-season enrollment; and “Sessions” means the scheduled training allotment included in a Program.

1. Enrollment and Payment Terms

Enrollment Process

Enrollment in a CGG program is confirmed upon (a) your agreement to these Terms — which you give by checking the consent boxes at enrollment (see “Electronic Records and Signatures” in Section 17) — and (b) receipt of the required payment for that program, which is the deposit for deposit-based programs or the first payment for subscription and pay-in-full programs. Enrollment is subject to availability, and CGG reserves the right to limit participation in any program or tier.

Which payment terms apply. CGG offers programs on more than one payment model. The Deposit, Balance Payment, and refund terms in this Section and in Section 3, and the transfer-refund terms in Section 2, apply to deposit-based programs (for example, off-season programs). In-season enrollments are governed by the In-Season Subscription Programs terms below, which control over any conflicting parent-cancellation, deposit, balance, transfer, or refund language in Sections 2 and 3 for in-season enrollments. The remedies for CGG canceling a program and for events beyond CGG’s control (Section 12, Force Majeure) still apply to in-season enrollments.

Deposits

Where a deposit is required, the deposit amount will be specified at the time of enrollment and varies by program, tier, and season. Some programs (such as online-only offerings) may not require a deposit. The deposit amount, if applicable, will be clearly displayed before you complete enrollment.

Deposits are non-refundable except in the following circumstances: (a) CGG cancels the program (see Section 12), or (b) a documented medical condition prevents the participant from participating entirely (see Section 3). Deposits are applied toward the total program fee.

Balance Payment

The remaining program balance is due no later than seven (7) days before the program start date. The specific due date will be communicated at the time of enrollment. Failure to pay the balance by the due date will result in forfeiture of any deposit paid and loss of the enrollment spot. CGG is not obligated to provide additional reminders beyond the initial enrollment communication and these Terms. If you need to discuss payment arrangements, contact us at [email protected] before the deadline.

Payment Processing

All payments are processed securely through Stripe. CGG does not store, access, or retain full credit card numbers or bank account details. By making a payment, you agree to Stripe’s terms of service. All amounts are in US dollars unless otherwise stated.

Installment Plans and Failed Payments

If an installment plan is offered and a scheduled payment fails, the payment will be retried according to Stripe’s retry schedule. If the payment remains unresolved for seven (7) days after the original due date, the participant’s enrollment will be suspended. The participant may not attend sessions while enrollment is suspended. If payment is not resolved within fourteen (14) days, enrollment will be terminated and no refund will be issued for amounts already paid. The participant’s spot is not guaranteed during any suspension period.

Chargebacks

If you file a chargeback or payment dispute with your bank or credit card company without first following the refund and cancellation procedures outlined in Section 3 of these Terms, enrollment will be immediately terminated and the participant will be barred from attending further sessions. Reinstatement will not be considered until the dispute is fully resolved. CGG reserves the right to pursue collection of any amounts owed, including administrative fees incurred as a result of the chargeback process.

In-Season Subscription Programs

In-season programs are sold as an auto-renewing monthly subscription for the September–March Season. You may instead choose to pay for the full Season in one payment (“pay-in-full”) where that option is offered. By enrolling in a monthly Subscription, you agree to the following, which are also shown to you before you pay:

• First charge and renewals. Your first month is charged when you enroll. Your card is then charged automatically on the 25th of each month for the following month of the Season.
• Automatic renewal. The Subscription renews each month until you cancel or the Season ends. The final charge is at the end of February for March; no charge is made in March. Your Subscription does not roll into the next Season automatically — the next Season is a new enrollment.
• Cancellation. You may cancel at any time through the Stripe customer portal (linked in your billing emails) or by emailing [email protected]. Cancellation stops future charges. It takes effect at the end of the month you have already paid for.
• No refunds for past or current months. Monthly payments already made, including the current month, are non-refundable. Sessions already made available to you remain valid through the end of March.
• Pay-in-full. The pay-in-full price is a fixed full-Season amount, offered only before the Season begins. The deadline to choose it is shown at enrollment; after that, only the monthly option is available. Pay-in-full is non-refundable. In genuine hardship cases (such as a season-ending injury or a move), CGG may, at its sole discretion, offer a credit toward a future Program.
• Failed payments. If a monthly charge fails, Stripe will retry it. If it stays unpaid, your enrollment is suspended and then canceled, and the Participant may not attend sessions while suspended. Sessions already made available remain valid through the end of March.
• Price changes. We will not change your monthly price during a Season you are already enrolled in. We may set a new price for a future Season, and we will give at least 30 days’ notice by email before any price change takes effect. Continuing your enrollment after a change takes effect means you accept the new price.

Included Program Apparel

Certain Programs include apparel, such as a jersey and a shirt. You select the sizes at enrollment, and it is your responsibility to choose the correct size from the options provided. Included apparel has no cash value, is not sold separately, and is not separately refundable or exchangeable except where required by law or where the item is defective. If you cancel a Program, included apparel already produced or shipped for the Participant is not refunded.

2. Program Participation

Age and Tier Placement

CGG programs are organized by tiers that correspond to general age ranges and skill levels. Age guidelines are recommendations and not strict requirements. CGG reserves the right to recommend appropriate tier placement based on the participant’s skill level, maturity, and readiness, regardless of age.

Tier Transfers

We understand that finding the right fit matters. Requests to transfer between tiers or programs during an enrollment period will be considered on a case-by-case basis and are subject to availability in the requested tier.

• Upward transfers (e.g., Foundation to Development): The participant pays the pro-rata price difference for the remaining sessions at the new tier rate.
• Downward transfers (e.g., Performance to Development): A pro-rata refund or credit of the price difference for the remaining sessions will be issued.

Transfer requests should be submitted to [email protected]. CGG reserves the right to deny transfer requests if the requested tier is at capacity or if the transfer would not serve the participant’s development.

Attendance

Participants are expected to attend all scheduled sessions. Consistent attendance is essential to program outcomes and the experience of all participants.

Planned Absences (Communicated in Advance)

If you know in advance that your goalie will miss a scheduled session (e.g., a planned family vacation, tournament, or school obligation), notify CGG as early as possible. For planned absences communicated with reasonable notice, CGG will work with you to reschedule the session to a different available week or roll it into a later part of the program, subject to scheduling availability. Planned absences are not eligible for refunds but every effort will be made to accommodate make-up sessions.

No-Shows and Unannounced Absences

Sessions missed without advance notice — including forgotten sessions, scheduling conflicts not communicated to CGG, or vacations CGG was not informed of — are considered no-shows. No-shows are not eligible for make-up sessions, credits, or refunds. The session is forfeited. CGG is not responsible for tracking your personal schedule. It is the parent’s responsibility to communicate any upcoming absences.

In-Season Sessions and Booking

In-season Programs include a set number of Sessions each month, which you book through our scheduling provider (Acuity). Sessions are released monthly and are tied to the Season:

• Monthly allotment. Each month’s Sessions become available once that month’s payment is received. The number of Sessions is set by the tier you enroll in.
• No rollover, no cash value. Sessions are for the month in which they are provided and for the current Season. Unused Sessions do not roll over to a later month or a future Season, are not redeemable for cash, and expire at the end of March.
• Rescheduling. You may reschedule a booked Session through Acuity subject to availability and the notice window shown at booking. A Session missed without adequate notice is a no-show and is forfeited, as described above.

3. Cancellation and Refund Policy

This Section applies to deposit-based programs (for example, off-season programs). Cancellation and refunds for in-season enrollments are governed by the In-Season Subscription Programs terms in Section 1, which control over this Section for in-season enrollments (in-season monthly payments and pay-in-full are non-refundable, as described there).

Cancellation by Parent

All cancellation requests must be submitted in writing to [email protected]. Verbal cancellations are not accepted. The effective date of cancellation is the date the written request is received by CGG.

Before Balance Is Paid (Deposit Only)

If you cancel before paying the program balance (i.e., more than 7 days before program start), the non-refundable deposit is forfeited and your spot is released. No additional amount is owed.

After Balance Is Paid / Program Has Started

Once the program balance has been paid, refund eligibility is determined by timing:

• Before program start (balance paid early): Full refund of the program balance. The non-refundable deposit is retained.
• After program has started (voluntary withdrawal): No refund. The full program fee is retained. We encourage families to consider a tier transfer (Section 2) before withdrawing entirely.

Medical Withdrawal

If a participant is unable to continue due to a medical condition or injury that prevents safe participation, a pro-rata refund of the remaining sessions will be issued upon receipt of written documentation from a licensed physician. The non-refundable deposit is not included in the pro-rata calculation. Medical withdrawal requests must be submitted within 14 days of the injury or diagnosis.

Long-Distance Relocation

If a family relocates to a distance that makes continued participation impractical (generally 50+ miles from the training facility), a pro-rata refund of remaining sessions will be issued upon receipt of reasonable proof of relocation (new lease agreement, mortgage document, or utility bill at the new address). The non-refundable deposit is not included in the pro-rata calculation.

Refund Processing

Approved refunds will be processed to the original payment method within 10 business days. If the original payment method is no longer available, CGG will work with you to arrange an alternative.

4. Medical Disclosure and Safety

Parents and guardians are required to disclose any medical conditions, injuries, allergies, or medications that may affect the participant’s ability to safely participate in on-ice or off-ice training activities. This includes but is not limited to:

• Concussion history or current concussion symptoms
• Asthma, cardiac conditions, or respiratory conditions
• Orthopedic injuries (current or recent)
• Allergies (including food, latex, or environmental)
• Epilepsy or seizure disorders
• Medications that may affect physical performance or alertness
• Mental health conditions relevant to participation safety

Medical disclosures must be updated if the participant’s condition changes during the enrollment period. CGG reserves the right to require written physician clearance before allowing participation or return to participation following an injury or medical event. CGG is not responsible for injuries or complications arising from undisclosed medical conditions.

Medical information is kept confidential and is used solely for the purpose of ensuring safe participation, as described in our Privacy Policy.

Emergency Medical Authorization

If the Participant is injured or has a medical emergency during a CGG activity and a parent or guardian cannot be reached in time, you authorize CGG staff to arrange emergency medical care, including calling emergency services and permitting treatment by medical professionals. You are responsible for the cost of any such care and for the Participant’s health insurance.

Health Insurance

You represent that the Participant has their own health and accident insurance. CGG does not provide medical, health, or accident insurance for Participants, and CGG is not responsible for any medical costs arising from participation.

Not Medical or Health Advice

CGG provides athletic instruction and training. Our sessions, movement and mobility work, vision-training offerings, functional range assessments, and related content are for athletic development only. They are not medical advice, diagnosis, or treatment, and they are not a substitute for the care of a qualified physician or licensed health professional. Consult a physician before beginning any training program and regarding any medical condition or injury. You rely on CGG’s content at your own discretion.

5. Equipment Requirements

All participants must wear full goaltender equipment that meets current safety standards for all on-ice sessions. Required equipment includes but is not limited to:

• Goaltender helmet with certified cage or mask
• Chest and arm protector
• Goaltender pants
• Leg pads
• Blocker and catching glove
• Goaltender skates
• Jock/jill

Strongly recommended: Knee pads, neck guard, and Lexan throat guard. While not required, CGG strongly encourages the use of these items for enhanced protection during training.

CGG coaches may inspect equipment for safety and condition. CGG reserves the right to prohibit a participant from taking the ice if their equipment is deemed unsafe, improperly fitted, or below acceptable standards. No refund or credit will be issued for sessions missed due to inadequate equipment.

CGG does not provide equipment. Parents are responsible for ensuring their child arrives at each session with all required equipment in safe, working condition.

6. Assumption of Risk and Liability Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Ice hockey goaltending is an inherently physical activity that carries risks of injury, including but not limited to:

• Falls on ice resulting in bruises, sprains, fractures, or concussions
• Impact from pucks, sticks, or other players causing contusions, lacerations, or dental injuries
• Muscle strains, ligament tears, and other soft-tissue injuries from physical exertion and athletic movements
• Equipment-related injuries from improperly fitted or defective gear
• Environmental hazards including cold temperatures, ice surface conditions, and facility conditions
• Injuries from off-ice, dryland, mobility, strength, and conditioning work, including strains, sprains, and overuse injuries
• Risks associated with vision-training and assessment activities, including eye strain, dizziness, or loss of balance
• Risks while traveling to and from sessions and while in locker rooms, parking areas, and other areas of the facility
• In rare cases, catastrophic injury including spinal cord injury, traumatic brain injury, or death

By enrolling a participant in any CGG program, you acknowledge and voluntarily accept these risks on behalf of yourself and the participant. You understand that injuries may occur despite the best efforts of CGG coaches and staff to maintain a safe training environment.

To the fullest extent permitted by applicable law, you hereby release, waive, discharge, and agree not to sue CG Goaltending LLC, its owners, officers, employees, coaches, independent contractors, agents, and affiliated facilities from any and all liability, claims, demands, actions, or causes of action arising out of or related to any loss, damage, or injury, including death, that may be sustained by the participant during or as a result of participation in any CGG program, training session, event, or activity, whether caused by the negligence of CGG or otherwise.

This waiver applies to injuries occurring on the ice, in locker rooms, in parking facilities, and in any other location associated with CGG activities. This waiver does not apply to injuries caused by the gross negligence or willful misconduct of CGG.

Waiver on Behalf of the Participant

You sign this release both for yourself and on behalf of the Participant. To the fullest extent permitted by law, you agree not to bring, and you waive, any claim that you could bring on the Participant’s behalf that is covered by this release. You understand that some states limit a parent’s ability to waive a minor’s own future claims; where a limit applies, the rest of this release remains in effect to the fullest extent the law allows, and your own release and your covenant not to sue remain fully binding on you.

Independent Contractors and Facilities

CGG delivers Programs at ice rinks and training facilities that CGG does not own or control, and may use independent contractor coaches. CGG is not responsible for the condition of these facilities, their ice, equipment, or premises, or for the independent acts or omissions of any facility or its staff. Participants and Parents must follow all facility rules. Nothing in this section limits CGG’s responsibility for its own gross negligence or willful misconduct.

7. Indemnification

You agree to indemnify, defend, and hold harmless CG Goaltending LLC, its owners, officers, employees, coaches, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorney’s fees) arising out of or related to:

• The participant’s actions or conduct during CGG programs or events
• Your breach of these Terms or any representation made herein
• Your failure to disclose relevant medical information as required by Section 4
• Any claim by a third party arising from the participant’s participation in CGG activities

This indemnification does not apply to claims to the extent they are caused by CGG’s own gross negligence or willful misconduct. You are not required to indemnify CGG for CGG’s own gross negligence or willful misconduct.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CG GOALTENDING LLC’S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS, OUR PROGRAMS, OR OUR SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT OF PROGRAM FEES ACTUALLY PAID BY YOU TO CGG FOR THE SPECIFIC PROGRAM GIVING RISE TO THE CLAIM.

IN NO EVENT SHALL CGG BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF INCOME, LOSS OF OPPORTUNITY, EMOTIONAL DISTRESS, OR COST OF SUBSTITUTE SERVICES, REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY, EVEN IF CGG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

The cap and exclusions in this Section 8 apply to economic and similar claims and work together with the Assumption of Risk and Liability Waiver in Section 6, which governs injury claims. Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for gross negligence or willful misconduct, or for personal injury or death where the law does not permit a limit. Where a limit is not permitted, it applies to the maximum extent the law does allow, and the remainder of these Terms stays in effect.

9. Code of Conduct

Athlete Expectations

All participants are expected to:

• Give full effort and maintain a positive, coachable attitude during all sessions
• Treat coaches, staff, and fellow participants with respect at all times
• Arrive on time, properly equipped, and ready to train
• Follow the instructions and safety directives of CGG coaches and staff
• Refrain from bullying, harassment, discriminatory language, or violent behavior
• Refrain from the use or possession of alcohol, tobacco, vaping products, or illegal substances at any CGG event or facility

Parent and Guardian Expectations

Parents and guardians are expected to:

• Communicate with CGG through proper channels (email, scheduled meetings) — not during training sessions
• Refrain from coaching, directing, or providing technical instruction to any participant (including their own child) during CGG sessions
• Maintain respectful and constructive behavior at all CGG events and facilities
• Not confront, criticize, or engage in disputes with coaches, staff, or other families at CGG events
• Ensure participants arrive on time with proper equipment and are picked up promptly after sessions

Removal for Cause

CGG reserves the right to immediately suspend or permanently remove any participant or parent/guardian who violates this Code of Conduct, engages in behavior that is disruptive, unsafe, or detrimental to the program environment, or whose continued involvement is, in CGG’s sole judgment, not in the best interest of the program.

Removal of a participant for conduct violations will result in forfeiture of all program fees with no refund. Removal of a parent/guardian for conduct violations may result in the participant’s removal from the program under the same terms.

In the case of behavioral removal of a participant (as opposed to parent misconduct), CGG may, at its sole discretion, offer a credit toward a future program if the underlying behavior issue is meaningfully addressed. This credit is not guaranteed and is offered only when CGG believes reinstatement would be constructive for all parties.

10. Photography, Video, and Intellectual Property

Photo and Video Consent

By enrolling in a CGG program, you grant CG Goaltending LLC a non-exclusive, royalty-free, worldwide, perpetual license to capture, use, reproduce, and distribute photographs and video of the participant taken during CGG training sessions, camps, and events for the following purposes:

• Coaching review and athlete development feedback
• Marketing, advertising, and promotional materials (website, social media, print)
• Educational content and training materials

You may opt out of marketing and promotional use of your child’s identifiable image at any time by submitting a written request to [email protected]. Opt-out will be processed within 30 days and applies to future use only. See our Privacy Policy for details on the scope of opt-out regarding previously published content. Opt-out does not affect the use of footage for coaching review or group training footage in which the participant is not the primary subject.

Participant Recording Restrictions

Participants, parents, and guests may not record, photograph, or livestream CGG training sessions, drills, curriculum, or coaching instruction without prior written permission from CGG. Brief personal photos (e.g., before/after sessions) are permitted. Unauthorized recording may result in removal from the facility.

CGG Intellectual Property and Confidentiality

Ownership. All CGG training methodology, curriculum, drills, progressions, session plans, video and written materials, the training app and its content, and CGG’s systems, know-how, and other proprietary and confidential information (together, “CGG Materials”) are the exclusive property of CG Goaltending LLC and are protected by copyright, trademark, trade secret, and other laws. We grant you only a limited, personal license to use CGG Materials for the Participant’s own training during enrollment. All rights not expressly granted are reserved.

Confidential and personal use only. You will keep CGG Materials confidential and use them only for the Participant’s own training. Without CGG’s prior written consent, you will not:

• copy, record, screen-capture, transcribe, republish, sell, or distribute CGG Materials — including posting drills, sessions, or coaching instruction on social media;
• create derivative works from CGG Materials;
• share your app login or give any other person access to CGG Materials; or
• use CGG Materials, methodology, or know-how to coach others, to train at or for another program, or for any commercial purpose.

Trademarks. CG Goaltending™, CGG™, The CGG System™, The Last Line™, Cam Gray Standard™, CGS™, and CGG’s logos and related marks are trademarks of CG Goaltending LLC. You may not use them without CGG’s prior written permission.

Enforcement. You agree that a breach of this Section would cause CGG irreparable harm that money alone cannot fix, and that CGG may seek an injunction and other equitable relief in court (see the arbitration exceptions in Section 15), in addition to any other remedy. This Section continues to apply after your enrollment ends.

11. Program Modifications

CGG reserves the right to modify program schedules, session times, training locations, and coaching assignments with reasonable notice. We will make every effort to communicate changes promptly via email.

• Coaching assignments: Substitution of an equally qualified coach (referred to as “CGG coaching staff” or “coaching team”) is not grounds for a refund.
• Schedule changes: Reasonable schedule adjustments (e.g., shifting a session by one hour, changing a day of the week) are not grounds for a refund. If a schedule change makes participation genuinely impossible and no reasonable accommodation can be reached, CGG will work with you on a case-by-case basis.
• Session cancellations (weather, facility): If an individual session is cancelled due to weather, facility issues, or other circumstances beyond CGG’s control, CGG will schedule a make-up session. Per-session refunds are not issued for cancelled sessions that are rescheduled.

12. Force Majeure

CGG shall not be liable for any failure or delay in performing its obligations under these Terms if such failure or delay results from events beyond CGG’s reasonable control, including but not limited to:

• Pandemic, epidemic, or public health emergency (including government-mandated closures or capacity restrictions)
• Natural disaster, extreme weather, or severe winter storm conditions
• Ice plant or refrigeration system failure, facility structural damage, or loss of utility services
• Facility closure or loss of facility access
• Government orders, regulations, or restrictions affecting operations
• Civil unrest, terrorism, or acts of war

In the event a force majeure event prevents delivery of a program, CGG will, at its discretion, offer one or more of the following remedies: rescheduling of affected sessions, credit toward a future CGG program, or a pro-rata refund of remaining sessions. The remedy offered will be proportionate to the impact of the event. CGG will communicate with affected families as promptly as circumstances allow.

13. Waitlist Terms

When a program or tier reaches capacity, interested families may join a waitlist. Waitlist position does not guarantee enrollment. If a spot becomes available, it will be offered to families in waitlist order. Families will have 48 hours from the time of notification to accept the spot and submit the required deposit. If the spot is not accepted within 48 hours, it will be offered to the next family on the waitlist.

Joining a waitlist does not create any financial obligation. No payment is collected until a spot is accepted and a deposit is submitted.

14. Communication Consent

By enrolling in a CGG program, you consent to receive program-related communications from CGG, including but not limited to: session schedules, schedule changes, weather cancellations, emergency notifications, and program updates. These operational communications are essential to running the program, and we will send them by email for as long as you are enrolled.

Text messages. If you provide a mobile number and opt in, we may also send these program communications by text message. Consent to text messages is not a condition of enrolling or of any purchase. You may stop text messages at any time by replying STOP; we will then continue to reach you about essential program matters by email. Message and data rates may apply.

Marketing communications (newsletters, coaching tips, promotional content) are delivered separately through Beehiiv and require a separate opt-in. You may unsubscribe from marketing communications at any time without affecting your program enrollment.

15. Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of laws principles.

Venue

The Venue provisions in this subsection apply only to disputes that are not subject to the Binding Arbitration section below — that is, the carved-out matters (small claims and CGG intellectual-property injunctions) and disputes brought by anyone who has validly opted out of arbitration. For all other disputes, the Binding Arbitration section controls and the arbitration is seated in Travis County, Texas.

• In-person programs: Any such disputes arising from in-person training programs, camps, or events shall be subject to the exclusive jurisdiction of the state and federal courts located in Hamilton County, Indiana.
• Virtual programs and digital services: Any such disputes arising from virtual training, the mobile application, website, or other digital services shall be subject to the exclusive jurisdiction of the state and federal courts located in Travis County, Texas.

Informal Resolution

Before initiating any formal legal proceeding, the parties agree to attempt to resolve any dispute through good-faith informal negotiation. Either party may initiate this process by sending a written description of the dispute to the other party. The parties shall have 30 days from receipt of the written notice to attempt resolution.

Mediation

If the dispute is not resolved through informal negotiation, the parties agree to submit the dispute to mediation before a mutually agreed-upon mediator. The cost of mediation shall be shared equally between the parties.

Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS HOW DISPUTES ARE RESOLVED AND REQUIRES ARBITRATION INSTEAD OF A COURT OR JURY TRIAL FOR MOST DISPUTES.

If a dispute is not resolved through informal negotiation and mediation, then, except for the matters carved out below, you and CGG agree to resolve the dispute by final and binding arbitration rather than in court. The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules and will be seated in Travis County, Texas — though the AAA rules allow a hearing to take place near you or by telephone or video. The arbitrator’s decision may be entered as a judgment in any court with jurisdiction.

Arbitration fees. For claims subject to the AAA Consumer Arbitration Rules, CGG will pay the arbitration filing, administrative, and arbitrator fees that exceed the amount you would have paid to file the same claim in court, as those rules require.

You and CGG each waive the right to a jury trial for any dispute subject to arbitration.

Class-Action Waiver

You and CGG agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person’s claims and may not preside over any class or representative proceeding. If this Class-Action Waiver is found unenforceable as to a particular claim, that claim (and only that claim) shall be severed and brought in court, while all other claims remain in arbitration.

Exceptions to Arbitration

This arbitration agreement does not apply to: (a) a claim that qualifies for and is brought in small-claims court; or (b) a request for an injunction or other equitable relief to stop the actual or threatened infringement or misuse of CGG’s intellectual property. Either party may bring those matters in court.

Your Right to Opt Out of Arbitration

You may opt out of this Binding Arbitration and Class-Action Waiver within 30 days of first agreeing to these Terms by emailing [email protected] with “Arbitration Opt-Out,” your name, and the Participant’s name. If you opt out, disputes proceed in court under the Governing Law and Venue sections above. Opting out affects no other part of these Terms and will not affect your enrollment. This email is the only way to opt out.

16. Website and App Terms of Use

In addition to the program-specific terms above, the following terms apply to your use of cggoaltending.com and related digital properties:

• You may not use the website for any unlawful purpose or in violation of any applicable laws
• You may not attempt to gain unauthorized access to any portion of the website or its underlying systems
• You may not scrape, copy, or reproduce website content without written permission
• CGG reserves the right to modify or discontinue any aspect of the website at any time without notice

The website is provided “as is” without warranties of any kind. CGG does not warrant that the website will be uninterrupted, error-free, or free of harmful components.

Training App License

Enrolled families receive access to the CGG training application. Subject to these Terms, CGG grants you a limited, personal, non-exclusive, non-transferable, revocable license to use the app for the Participant’s own training during active enrollment. In using the app, you agree that:

• A parent or guardian creates and manages the Participant’s account through an invitation; account credentials are personal and may not be shared or transferred
• The app and all of its content (curriculum, video, drills, written materials, and systems) are CGG’s intellectual property, licensed to you for personal use only and subject to Section 10; you may not copy, redistribute, publish, or create derivative works from it
• You will not reverse engineer, scrape, disrupt, probe, or attempt to gain unauthorized access to the app or its systems, and you will not use it for any unlawful purpose
• Access is tied to active enrollment. When enrollment ends or these Terms are terminated, your license and app access end, and CGG may deactivate the account

The app is provided “as is” and CGG does not warrant that it will be uninterrupted or error-free. Athlete-facing surfaces do not display pricing or payment information.

17. General Provisions

Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and CG Goaltending LLC regarding the subject matter herein. These Terms supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written. No oral modifications to these Terms are valid.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent.

Waiver

The failure of CGG to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of CGG.

Assignment

You may not assign or transfer your enrollment or any rights under these Terms to another person without CGG’s prior written consent. CGG may assign its rights and obligations under these Terms in connection with a merger, acquisition, or sale of assets.

Changes to These Terms

CGG reserves the right to update these Terms at any time. Material changes will be communicated to enrolled families via email at least 30 days before they take effect. The “Last Updated” date at the top of this page indicates when these Terms were last revised. Continued enrollment or use of our services after changes are posted constitutes acceptance of the revised Terms.

Order of Precedence

If anything on our marketing pages, enrollment screens, or other materials conflicts with these Terms or the Privacy Policy, these Terms and the Privacy Policy control.

Electronic Records and Signatures

You agree to transact with CGG electronically. When you check the consent boxes and complete enrollment, you are signing these Terms electronically, and that electronic acceptance has the same legal effect as a handwritten signature under the federal E-SIGN Act and similar state laws. You consent to receive these Terms, the Privacy Policy, the COPPA Parental Consent Notice, receipts, and other required notices in electronic form. We keep a record of your acceptance — including which version of each document you agreed to and the date and time — as evidence of this agreement. You may request a copy of that record at [email protected].

18. Contact Information

If you have questions about these Terms or need to submit a cancellation, refund request, or other communication: